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Starter and pro plans

This guide breaks down our pricing, plans, and features to help you choose the best option for your business. You'll find details on our billing policies and key metrics below.

Billing overview​

Here are the core billing rules to get you started:

  • Billing Cycle: We bill on a monthly basis (calendar month).
  • Time Standard: All timekeeping and data statistics are based on UTC (Coordinated Universal Time).
  • Environments: We provide a free Development environment for testing. The Production environment is billed according to your selected plan.
  • Fee Structure: Your total cost for the Production environment consists of two parts: Monthly Plan Fee + Overage Charges.
  • Payment Method: Charges are automatically billed to the credit card linked in your console, processed securely through Stripe.
  • Refund Policy: Please note that all payments are final and non-refundable.

Plans and pricing​

We offer two plans, Starter and Pro, to meet the needs of businesses of different scales. Pricing is tiered based on the number of Monthly Active Users (MAU).

Included in your plan:

Plan pricing​

MAU TierDevelopmentStarter Plan ($/mo)Pro Plan ($/mo)
2kFree260360
5kFree460660
10kFree560860
25kFree1,3601,960
50kFree2,5603,760
100kFree4,2607,160
>100kFreeContact SalesContact Sales

Overage charges​

When your monthly usage of MAU, PCC, File Storage, or File Upload Traffic exceeds your plan's allowance, overage charges will apply to the excess amount. The overage bill is generated and automatically charged on the 1st of the following month.

Overage rates​

Overage charges are billed at a flat rate as follows:

  • MAU: $0.12 per user
  • PCC: $0.9 per connection
  • File Storage: $1 per 10 GB
  • File Upload: $2 per 10 GB

Plan feature comparison​

CategoryFeatureDevelopmentStarterPro
Basic capacitiesRegistered Users100UnlimitedUnlimited
Group channelsUnlimitedUnlimitedUnlimited
Members per group channel1003,0003,000
Open channelsUnlimitedUnlimitedUnlimited
Participants per open channel100UnlimitedUnlimited
Community channels100Not SupportedUnlimited
Subchannels per community channel50Not Supported50
Members per subchannel100Not Supported100
Channel typesSystem channelSupportedSupportedSupported
Direct channelSupportedSupportedSupported
Group channelSupportedSupportedSupported
Open channelSupportedSupportedSupported
Community channelSupportedNot SupportedSupported
Group channel capabilitiesManage administratorsSupportedSupportedSupported
Manage membersSupportedSupportedSupported
Community channel capabilitiesManage subchannelsSupportedNot SupportedSupported
Manage member groupsSupportedNot SupportedSupported
Open channel capabilitiesManage metadataSupportedSupportedSupported
Freeze channelsSupportedNot SupportedSupported
Manage Low-priority messagesSupportedNot SupportedSupported
Manage Priority SendersSupportedNot SupportedSupported
Manage Priority messagesSupportedNot SupportedSupported
Messaging capabilitiesMessage metadataSupportedSupportedSupported
Message updateSupportedSupportedSupported
MentionsSupportedSupportedSupported
Read receiptsSupportedSupportedSupported
Typing indicatorsSupportedSupportedSupported
Unread message countsSupportedSupportedSupported
Multi-device supportSupportedSupportedSupported
Broadcast & push notificationsSupportedSupportedSupported
Broadcast to all open channelsSupportedNot SupportedSupported
Direct & group channel retentionSupportedSupportedSupported
Open channel retentionSupportedSupportedSupported
Community channel retentionSupportedNot SupportedSupported
User managementMute usersSupportedSupportedSupported
Ban usersSupportedSupportedSupported
User-to-user blockingSupportedSupportedSupported
Relationship chain managementSupportedSupportedSupported
Client-side presenceSupportedNot SupportedSupported
WebhooksUser eventsSupportedSupportedSupported
Post-messaging eventsSupportedSupportedSupported
Pre-messaging eventsSupportedNot SupportedSupported
Group channel eventsSupportedSupportedSupported
Open channel eventsSupportedSupportedSupported
SecurityProfanity filterSupportedSupportedSupported
Domain allowlist for Web clientsSupportedSupportedSupported
TLS/SSL encryptionSupportedSupportedSupported
Push notificationAPNsSupportedSupportedSupported
FCMSupportedSupportedSupported
Huawei PushSupportedSupportedSupported

Key billing metrics and definitions​

Monthly active users (MAU)​

The number of unique user IDs that successfully connect to the RC server via a client SDK within a calendar month. Multiple devices using the same user ID are counted as a single MAU.

Peak concurrent connections (PCC)​

The highest number of concurrent connections to your app, measured per minute, over a calendar month.

  • How it's calculated: We record the number of concurrent connections to your app every minute. The highest value within a day becomes that day's PCC. Your billable PCC for the month is the highest of all the daily PCC values recorded during that month.
  • Example:
    • Daily PCC on day 1 is 90.
    • Daily PCC on day 2 is 100.
    • ...
    • Daily PCC on day 31 is 92.
    • Your billable PCC for the month is 100.

File storage​

The average daily amount of file storage used within a calendar month.

  • How it's calculated: (Sum of total storage used each day) / (Number of days in the month).
  • Important: File storage is cumulative. Your storage usage from the previous month carries over and becomes the starting point for the current month's calculation.
  • Example:
    • Your app's storage usage in April (a 30-day month):
      • April 1-10: Total storage is 2 GB.
      • April 11-20: After new uploads, total storage is 4 GB.
      • April 21-30: After more uploads, total storage is 6 GB.
    • Your billable storage for April is: (2 GB * 10 days + 4 GB * 10 days + 6 GB * 10 days) / 30 days = 4 GB.

File upload traffic​

The total size of all files uploaded by your app within a calendar month.

  • How it's calculated: This is a cumulative total for the calendar month. The counter resets to 0 on the 1st of each month.
  • Example:
    • Your app's upload traffic in January:
      • Jan 1: You upload 10 GB.
      • Jan 5: You upload another 15 GB.
      • Jan 15: You upload another 15 GB.
    • Your total billable upload traffic for January is: 10 GB + 15 GB + 15 GB = 40 GB.
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