Multi-device message sync
When a user is online on multiple devices simultaneously, the Nexconn messaging service synchronizes messages across all active sessions.
How message sync works
- When a user sends a message from one device, the message is delivered to all other devices logged in with the same account.
- When a user receives a message, all active devices receive it.
- Message read status and channel unread counts sync across devices.
Configuration
Multi-device message sync is enabled by default when the multi-device online policy allows concurrent sessions. Configure Message synchronization under Chat > Chat settings > Multi Client on the Console.
Sync scope
| Data type | Synced across devices |
|---|---|
| Incoming messages | Yes |
| Sent messages | Yes |
| Read status | Yes |
| Channel unread count | Yes |
| Do-not-disturb settings | Yes |
| Pinned channels | Yes |
tip
For details on syncing channel status (do-not-disturb, pin), see Sync channel status across devices.