Multi-device support

Multi-device concurrent access allows the same user account to connect to the Nexconn IM service from multiple platforms at the same time. This is supported by default and requires no additional activation.

info

By default, messages are not synced across devices. For example, if a user is signed in on both Web and mobile, a message received on Web is not delivered to the mobile device. To sync messages across devices, enable Multi-device Message Sync.

Concurrent login limits

By default, the same account can be online on up to one device per platform category.

Platform	Default limit	Supported platforms
Mobile	One device. To allow multiple mobile devices simultaneously, submit a support ticket.	Android, iOS, Flutter
Web	One browser tab (each tab counts as one connection). Enabling Message synchronization in the console automatically raises this limit.	Web